Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Shift4 is in search of a seasoned Product Manager specializing in Gift Card and Loyalty experiences to join our team. Our commitment to exceptional customer experiences is at the center of our mission. The successful candidate will lead the design and delivery of unparalleled customer journeys within our Gift Card and Loyalty product offerings. Reporting directly to the Vice President, Business Intelligence, this role requires close collaboration with UX Designers, Product Managers, Product Marketing Managers, and Learning & Development leaders to ensure the seamless execution of our product vision. If you're passionate about shaping innovative experiences and driving customer engagement, we want you on our team!
This role is a hybrid position based at any of the following Shift4 locations: Tampa, FL (preferred), or Center Valley, PA. Relocation assistance may be provided.
Responsibilities
- Product Strategy: Develop and execute a comprehensive product strategy for our gift card and loyalty software products, aligning with business goals and customer needs. Define the vision, roadmap, and feature prioritization based on market trends, competitive analysis, and customer feedback.
- Roadmap development & management: Build and manage the product roadmaps from concept to launch, collaborating closely with stakeholders to address requirements and capture opportunities
- Gift Card and Loyalty Experience: Lead the design and development of engaging and user-friendly gift card and loyalty experiences for both businesses and consumers. Collaborate with UX/UI designers to create intuitive interfaces, workflows, and features that drive customer engagement and loyalty.
- Product Management Experience: Utilize your expertise in product management to drive the end-to-end product development lifecycle, from concept to launch. Define product requirements, user stories, and acceptance criteria, and collaborate with engineering teams to deliver high-quality, scalable solutions on time and within budget.
- Voice of the Customer Mindset: Champion the voice of the customer throughout the product development process, leveraging customer insights, feedback, and data to inform product decisions. Conduct user research, usability testing, and feedback analysis to gain deep insights into customer needs and preferences.
- Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including engineering, design, marketing, operations and commercial to ensure alignment and collaboration in delivering a seamless and integrated gift card and loyalty experience. Serve as the primary advocate for the "voice of the customer" and drive cross-functional initiatives to address customer needs and pain points.
Qualifications:
- 5+ years of experience in software product management roles, with a focus on gift card and loyalty experience.
- 8-10 years of experience within Product Development
- Deep understanding of gift card and loyalty program management, including industry trends, best practices, and customer expectations.
- Proven track record of successfully leading the development and enhancement of software products, from concept to launch.
- Strong technical acumen and familiarity with software development processes and methodologies.
- Excellent communication, collaboration, and leadership skills, with the ability to influence and align stakeholders at all levels of the organization.
- Passion for championing the voice of the customer and driving customer-centric innovation.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Shift4 is in search of a seasoned Product Manager specializing in Gift Card and Loyalty experiences to join our team. Our commitment to exceptional customer experiences is at the center of our mission. The successful candidate will lead the design and delivery of unparalleled customer journeys within our Gift Card and Loyalty product offerings. Reporting directly to the Vice President, Business Intelligence, this role requires close collaboration with UX Designers, Product Managers, Product Marketing Managers, and Learning & Development leaders to ensure the seamless execution of our product vision. If you're passionate about shaping innovative experiences and driving customer engagement, we want you on our team!
This role is a hybrid position based at any of the following Shift4 locations: Tampa, FL (preferred), or Center Valley, PA. Relocation assistance may be provided.
Responsibilities
- Product Strategy: Develop and execute a comprehensive product strategy for our gift card and loyalty software products, aligning with business goals and customer needs. Define the vision, roadmap, and feature prioritization based on market trends, competitive analysis, and customer feedback.
- Roadmap development & management: Build and manage the product roadmaps from concept to launch, collaborating closely with stakeholders to address requirements and capture opportunities
- Gift Card and Loyalty Experience: Lead the design and development of engaging and user-friendly gift card and loyalty experiences for both businesses and consumers. Collaborate with UX/UI designers to create intuitive interfaces, workflows, and features that drive customer engagement and loyalty.
- Product Management Experience: Utilize your expertise in product management to drive the end-to-end product development lifecycle, from concept to launch. Define product requirements, user stories, and acceptance criteria, and collaborate with engineering teams to deliver high-quality, scalable solutions on time and within budget.
- Voice of the Customer Mindset: Champion the voice of the customer throughout the product development process, leveraging customer insights, feedback, and data to inform product decisions. Conduct user research, usability testing, and feedback analysis to gain deep insights into customer needs and preferences.
- Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including engineering, design, marketing, operations and commercial to ensure alignment and collaboration in delivering a seamless and integrated gift card and loyalty experience. Serve as the primary advocate for the "voice of the customer" and drive cross-functional initiatives to address customer needs and pain points.
Qualifications:
- 5+ years of experience in software product management roles, with a focus on gift card and loyalty experience.
- 8-10 years of experience within Product Development
- Deep understanding of gift card and loyalty program management, including industry trends, best practices, and customer expectations.
- Proven track record of successfully leading the development and enhancement of software products, from concept to launch.
- Strong technical acumen and familiarity with software development processes and methodologies.
- Excellent communication, collaboration, and leadership skills, with the ability to influence and align stakeholders at all levels of the organization.
- Passion for championing the voice of the customer and driving customer-centric innovation.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
