Staff Product Manager - Voice Connectivity

Join the Twilio Voice Connectivity team as our next Staff Product Manager!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is on an exhilarating growth journey and we’re searching for a dynamic and driven Product Manager to join our Voice Connectivity product team, specializing in Branded Calling. Twilio is revolutionizing global connectivity with Branded Calling, transforming ordinary phone calls into impactful brand experiences. In this role you will drive this evolution and own how this transformative technology is leveraged by our extensive suite of Voice Communications products and services. Twilio’s Voice Connectivity team is on a mission to enable businesses to create seamless, personalized communications that resonate with their customers, and we want you to join us!

Responsibilities

In this role, you’ll:

• Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories
• Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics
• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap
• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS
• Proven track record of leading successful product launches and driving product strategies
• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
• Experience with developing and implementing pricing strategies that maximize product profitability and market competitiveness
• Proven experience with integrating third-party APIs to expand service capabilities and features
• Ability to create clear and comprehensive API documentation for internal and external stakeholders
• Skilled in using curl for testing and interfacing with APIs, ensuring seamless connectivity and functionality
• Knowledge of telecommunications industry best practices, regulations, and compliance standards
• Bachelor in Computer Science, Engineering, or equivalent practical experience

Desired:

• Experience working with telecommunications or other regulated ecosystems
• Experience building products/services related to APIs, developer experience

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $149,000 to 186,800 

Based in New York, Washington State, or California (outside of the San Francisco Bay area): $158,000 to 197,800 

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].