We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Salary: COP 3,400,000

Start Date: ASAP

Salary:TBD

Work Schedule: 8AM-5PM Eastern Time

Work Set Up:Remote

Type of Contract:Full Time

Equipment Provision: Company Provided

What does a day in the life of a Customer Service Representative look like?

Provides accurate information about products and services to customers

Resolves customer issues in a timely and efficient manner

Follows up with customers to ensure that their issues have been resolved to their satisfaction

Properly and accurately document customer interactions in the organization’s CRM

Adhere to company policies and procedures

Meet or exceed performance targets for related KPIs

Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

Collaborate with other departments as needed

Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Perform other duties as assigned

What are the required qualifications for a Customer Service Representative?

Must have high school diploma or equivalent

Must be 18 years of age or older

Strong communication skills, both verbal and written

Proficient in using computers and various software applications

2 years customer service experience or equivalent in a blended voice/chat environment.

English proficient

For L3 - experience in dealing with billing and invoicing queries

What are the preferred qualifications for a Customer Service Representative?

Experience using the following tools:

CRM Tools: eCW (eClinicalWorks) and Salesforce

Communication Tool: Microsoft Teams

Billing: Vericle

Additional Information

Ninja Perks and Benefits

● Competitive compensation

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

Experience

infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Supportninja

French Bilingual CSR