Off-White is a new form of luxury brand. Construction and deconstruction go hand in hand, recombining the codes of fashion, design, communication, art and technology. Well thought, well designed and well executed products are aesthetic as well as ethical statements with a contemporary cultural edge. Progress, innovation and diversity. We have taken the notion and development of a fashion brand to a new level altogether. Based in Milan, our creative office absorbs and transforms the heritage of Italian craftsmanship from a contemporary, global perspective on design and trends.
Off-White has been expanding its network of directly operated stores landing in the most prominent luxury retail venues across Europe and the United States. We are leveraging the power of physical points of sale to acquire new customers and foster brand loyalty.
THE ROLE
Off-White is looking for a Concession Manager for its corner at La Rinascente in Rome. You will report directly to the Retail Area Manager.
WHAT YOU'LL DO
Lead a customer service oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies.
Set performance targets and drive department productivity and profitability (e.g. conversion rates, sales, UPT, AUR and customer data capture)
Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time
Demonstrate knowledge of the luxury retail market and current fashion trends
Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team
Embrace brand messages and cascade company communications to all members of your team WHO YOU ARE
Excellent leadership and people management skills
Experience in recruiting, training, and assessing talent
Previous experience in luxury store management roles (3-4 years in a managerial role)
Proven ability to increase sales and profitability
Experience driving and maintaining customer service standards
Demonstrate sound commercial and brand awareness
Advanced knowledge of POS, store systems and comfortable using digital tools. REWARDS & BENEFITS
Great compensation package (in consideration of your professional experience)
Uniform
Store discounts according with the company policy EQUAL OPPORTUNITIES STATEMENT
Off-White is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, colour, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know. Additional Information
As a Concession Manager, you will use your passion for the brand; you will lead your team to offer exceptional customer service while delivering an iconic experience for them. You will be responsible for the efficient running of your Corner and manage all operations in accordance with the business goals.
