We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is a hybrid position at The Foundry, BGC, Taguig City (at least 2 times a month onsite).

Responsible for customer facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. This role is a floating resource, available for Renewal Managers to engage as needed in escalated renewal situations and will also support the Team Lead in process reviews and compliance.

Note: Individual Contributor role

What does a day in the life of a Renewals Manager - Enterprise look like?

Increases renewal sales for customer accounts (including encouraging additional products, reducing down sell and churn, and processing price increases)

Accountable for timely subscription renewals for customers in assigned territory.

Accurately forecasts risks and opportunities in territory.

Educates customers on business practices and associated contractual implications.

Ensures customer awareness and understanding of applicable product elements.

Maintain account team relationships and transfer leads as appropriate.

Prepares correct Order Forms and Proposals

Work closely with finance and legal teams to ensure all contracts meet customer and company needs.

Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business.

50K to 150K - annual contract value

What are the required qualifications of a Renewals Manager - Enterprise?

3-5 years of experience in renewals (50K to 150K - annual contract value), customer success, sales, account management, or equivalent customer-facing role

Excellent communication skills, both written and oral

4-year college degree or equivalent business experience

Nice-to-have qualifications:

Experience working with SaaS account

Experience recording information in Salesforce or similar CRM system

Experience with negotiations, discovery call, and various client engagement conversation

Additional Information

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience

infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Supportninja

Enterprise Renewals Manager