We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The
Content Writer is responsible for creating and conceptualizing content for SupportNinja as part of the Global Employer Branding team. The Content Writer will be tasked to conceptualize and develop new content that focuses on the desired target audience, are in line with the company’s brand guidelines, and are aligned with the intended messaging. This role is also responsible for the quality assurance of all Video Profiles (VP) of the Talent Acquisition team What does a day in the life of a Content Writer look like?
Creation and maintenance of Global Employer Branding’s content calendar across all external channels and platforms
Writing, proofreading, and editing all candidate-facing content on behalf of the SupportNinja brand
Interpreting technical information (social media insights and other data) into engaging content
Generating and presenting content ideas for social media and other candidate touchpoints to drive employer brand awareness and leads generation
Checking the quality of Video Profiles (VP) of candidates in terms of content and final edit
Creates copies (text on images and captions) for a wide variety of social media posts, flyers, posters, publications, and other types of collaterals for the company
Creates scripts for video content that can be released on a wide variety of platforms
Generates and presents content ideas for social media and other candidate touchpoints to drive
employer brand awareness and lead generation
Assists the Sr. Content Writer in crafting a marketing strategy for special campaigns and content plans for monthly engagement material
Does quality checks of video content and other collaterals and campaigns to ensure all branding guidelines and content quality are met
Engages with employees and secures their participation in employee-focused content
Works with the Talent Acquisition-Strategy Team and the Internal Communications Team to produce employee-targeted email blasts regarding Talent Acquisition programs
Checks the quality of video profiles (VP) of candidates in terms of content and final edit
Interprets technical information (social media insights and other data) into engaging content
Works on other special projects as assigned by the Sr. Content Writer
Responds to feedback from staff and adjusts communications and content accordingly
Attends out-of-office engagements (such as, but not limited to: photo shoots, video shoots etc.) as necessary
Other duties as assigned What are the required qualifications of a Content Writer?
Bachelor’s degree in a related field (Marketing, English, Communications, etc.)
At least 1 year of writing social content and press releases required
Related experience in writing for purposes of talent acquisition enablement
Excellent writing and editing skills in English
Basic research skills
Basic analytical skills in social media
Basic marketing strategy skills
Result orientation; proven track record of getting things done effectively and efficiently
Able to balance competing opinions and priorities
Presentation skills; written and verbal communication skills
Social Media Management (Community and Advertising)
Excellent English communication and writing skills
Ability to apply discretion and maintain confidentiality
Highly skilled with change management and adaptability
Strong analytical and project organization skills
Effective communication, collaboration, and negotiation skills; ability to work effectively and efficiently in a fast-paced and dynamic environment
Must be willing to work onsite at the Sanctum, Quezon City or Hideout, Clark, Pampanga whenever needed
Must be willing to travel to other sites - Quezon City, Pampanga and Taguig (shuttle service provided) Additional Information
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience
infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
