Related skills
brand voice campaign management customer service email support chat support📋 Description
- Handle day-to-day customer concerns on social media.
- Close daily tasks within defined TAT.
- Oversee day-to-day campaign management.
- Maintain brand consistency in tone and terminology.
- Supervise social media interactions for a positive experience.
- Develop and implement timelines to achieve targets.
🎯 Requirements
- Resolve day-to-day queries via chat or call.
- Oversee campaigns and ensure brand consistency.
- Ensure brand tone, voice, and terminology consistency.
- Supervise social media interactions to ensure a positive service experience.
- Develop and implement timelines to reach targets.
- Experience in team handling chat/email support; Any Graduate.
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