HR Executive - Helpdesk

About Us:

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the team:

Gathering, interpreting and use complex data to develop actionable steps to improve. Merchant experience, processes and optimize results. Assesses company needs, receiving robust information.

Expectations/ Requirements:

Responsibilities :

Provide end to end resolutions to employee issues.

Properly unresolved queries .

Walk employees through problem solving process.

Follow up with employees, provide feedback and see problems through to resolution.

Ensure proper documentation and closure.

Recommended procedure modifications or improvements.

Preserve and grow your knowledge of help desk procedures, products and services.

Requirements and skills :

Proven working experience in providing Help Desk support

Proficiency in English

Working knowledge of help desk software, databases.

Strong communication skills

Advanced troubleshooting and multi-tasking skills.

Why join us:

1. A collaborative output driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360-degree feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!