As an

Account Manager in NextPay, you'll play a key role in helping us grow the company bybuilding and managing relationshipswithkey customers who are currently using the finance platform and payroll services.

You'll work cross-functionally with the Sales, Product, and Customer Operations teams to help manage customer accounts, manage the onboarding and ongoing service process, gain insights and deliver feedback to the team to help develop our amazing product and service.

You'll also be part of a team that is scrappy, meaning you'll be given the necessary resources, but are expected to be proactive and responsible for your day-to-day output. The ideal candidate is independent, resourceful, empathic, and does not shy away from deliver amazing customer service to our clients.

This is a full-time remote employment position (you'll be working from home). As such, a stable internet connection is necessary.

What you gotta do

Authentically represent NextPay in establishing a professional, working, and consultative relationship with our current customers, which can include founders and C-level positions for mid-to-large accounts. You'll achieve this by fully understanding the unique business needs of each account you manage, and assisting them with their needs pertaining to the NextPay platform or Service

You will be handling multiple clients, so calendar organization, deadline management, and great communication skills are non-negotiable.

Work collaboratively with other teams (sales, product, and customer operations) to truly provide the most amazing customer experience for all of our users.

Be one of the main points of contact for addressing existing key customers' inquiries

Contribute to team strategy by monitoring market trends, tracking client account metrics and behaviors, and collecting and distilling feedback from clients to hand over to the product and growth teams

Help forecast and track client account metrics

Conduct video demos when needed of our platform and other forms of assistance to assist customers

Contribute to the growth of the team and culture by helping us refine the product, and team process, and being your awesome self

Our ideal candidate has

A minimum of 3 years of experience in related role/s

A strong, independent, resourceful, and empathetic Customer Consultancy mindset

An opportunistic attitude that can turn any situation into opportunities for retention, partnerships, or collaboration

Solid experience with project management, sales, customer service, and/or account management (process-driven and problem-solving skills)

Good interpersonal, persuasion, and negotiation skills; definitely not too shy to chat or present to teams, and contribute to discussions or ask questions

Great English/Filipino communication and presentation skills

Familiarity with online tools (Spreadsheets, Databases (CRMs), Cloud, Presentation Tools, Email, Web Browsers, Communication Tools, Scheduling Tools; Social Media)

A "Growth Mindset" and eagerness to learn and receive constructive feedback in a fast-paced environment

A stable internet connection and can function well remotely and independently

REQUIRED: Strong experience in CRM software like Hubspot or Salesforce

REQUIRED: Proven experience in working with SaaS products and payroll services

BONUS: Experience in other fintech and tech companies, especially in a startup environment

Additional Information

Perks of the job

🏠 Fully remote work setup

We’re a remote-first company and thrive on this working dynamic. When the pandemic concludes, we’ll still be mostly remote, with occasional in-person gatherings. No need to endure Metro Manila traffic, or long lines at ATMs during payday... because that’s literally one of the things we're solving!

🍃 Minimum and unlimited paid time off + HMO

Our team works hard which is why it’s important to take time off to rest and energize. Or sometimes, you need that quick trip to the doctor (or the vet). Either way, you get full HMO and unlimited paid vacation days with a MINIMUM days off requirement.

🚀 Grow with a kickass team

We’re a company that knows how to build great customer-centric products. That means we value quality work, creativity, collaboration, and continuous growth. We make sure that our team members feel challenged and valued while continuously building on themselves and their careers.

📈 Employee Stock options

While a standard in Silicon Valley, we’re one of the very few companies in the Philippines that want you to own a part of the company. This way, we all win together.

🐈 We have team pets!

Pets are a vital part of the team. We love animals and have a variety of them show up during our meetings and grace us with their cuteness. Say hello to the NextPets!

🍟 Foodie Fridays, equipment, and allowances

You get Foodie Friday vouchers to enjoy with the rest of the team, as well as equipment and wifi allowance to help you do your best and tastiest work. Are you #teamcrispyfries or #teamsoggyfries?

Nextpay

Account Manager