Key Account Manager

Your mission

Your primary responsibility is to increase our impact in existing Key Account partnerships. Success is measured by 1) the increase of our footprint in active stores within the Key Account estate, 2) the growth of supply of stores already on the platform or 3) by your ability to sell our recently established (and still expanding) product portfolio.  

The overall objective is to help your Key Account partners create and realise their food waste strategies. For this you act as their trusted advisor and will build and maintain the relationship of a growing stakeholder landscape, through which you will successfully achieve the overall Too Good To Go business results with this Key Account.

Your role

• Account Management: autonomy in managing your own portfolio of accounts from a to z and make sure the business objectives are met
• Account Growth: you develop strategies to grow your accounts and work with the HQ to increase store coverage and grow overall supply
• Account Health: working closely with a Key Account Specialist to identify poor performing stores and create action plans with the HQ to improve them, as well as celebrating successes and assisting in scaling processes
• Upselling: next to our marketplace more and more solutions are available for our Key Account partners. You are responsible for finding the way in and work close with our Technical Sales team to upsell more solutions
• Stakeholder management: Building relationships is what drives you and you understand that strong relationships are the foundation of a strong business. The decision making unit DMU is often complex and ambigu and require the KAM to proactively navigate the decision making processes
• Planning and forecasting: building reports to track performance and identify trends, create financial projections and forecasts for internal planning and commercial proposals
• Embed the movement: as well as strengthening the relationship, you’ll work to embed the food waste movement in our key partners 
• Cross functional working: be the voice internally for your key partners, working with Marketing and PR to ensure we’re maximising joint growth opportunities
• Contributing to the Key Account strategy, support international cooperation across global key account opportunities
• Expansion project management: working with the partner to support (where applicable) expansion, including building, scheduling & leading training of Too Good To Go to key stakeholders along an agreed critical path

Requirements

• Strong experience in Key Account Management, demonstrating an ability to build rapport, establish trust and deepen relationships
• A proven track record of achieving business growth with existing accounts
• Ideally, commercial experience working in the Grocery/tech for Grocery business sector. Knowledge and understanding of the Polish landscape in this sector will enable you to hit the ground running
• Excellent commercial acumen
• You know when to say yes and no to requests and can nevertheless keep your customer satisfied
• You thrive in a high energy environment that is hectic, where many processes are still to be codified and you are required to take the lead in raising the bar
• You’re a master communicator, you know when to speak, you know how to listen, and you know how to engage a whole room and keep their attention.
• You can demonstrate how your ability to map and influence the decision making unit has led to business success
• Data Analysis and MS Excel skills to use raw data to create performance reports and projections to identify and understand trends, opportunities and issues.
• Ability to create and deliver impactful presentations, using data-driven insights to engage partners with their food waste mission
• A passion for the mission and raising awareness of food waste & sustainability
• Strong organisational skills and ability to work independently and efficiently
• You're persistent and consequent in  pushing things forward 

What we offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role
• Working alongside an international community of users, partners and 1,300+ colleagues across 18 countries that are on the same important mission
• Personal and professional development opportunities in a fast-paced scale-up environment
• An inclusive company culture where you can bring your authentic self to work
• Employment contract
• Private medical care
• myBenefit
• Additional paid time off (5 days extra per year)
• 4 weeks of additional parental leave
• Variety of internal, external and international trainings.
• A fantastic office in the centre of Warsaw and a strong team culture where successes are celebrated together.
• An open company culture where you have the independence and room to unleash your creativity.

Our Values 

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging

Job Ref - #LI-AS1#LI-Hybrid