We’re powered by purpose

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms.

We have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss your opportunity to join a thriving scale-up and deliver change to Australia’s care and support sector.

About the role

As a Marketing Manager - Client, you’ll be central to understanding the needs of this important customer segment and ensuring that our products, services and activities align to these needs. You’ll be a key connector, coordinating different functional teams to deliver Go to Market activity and campaign initiatives that drive product adoption, usage, and community.

Working within the Customer Marketing team, you’ll be integral to refining the customer value proposition and ensuring all activities continually reinforce it. You’ll need to keep on top of a changing regulatory environment and incorporate the brand, customer segmentation, data analysis and industry insights to your thinking.

Responsibilities:

Develop and maintain a deep understanding of our group of brands, including Mable, and their service offerings.

Business owner for the customer value proposition. Ensure it is kept up-to-date and that messaging and channel strategy is defined and consistent.

Understand the regulatory and competitor landscape of the support sector and keep up to date with any changes and likely impact.

Use this knowledge to input into solution design and represent the needs of the customer. Continue to feedback the customer insights you surface.

Work closely with stakeholders in the customer segment. Influence the development of product features in line with the CVP, coordinate product features and service line GTMs and campaign activity across multiple functions, such as creative, web, lifecycle, as applicable.

Work with the Content Manager to ensure comms, such as newsletters, are segmented and relevant to the client segment and incorporate GTM and product feature releases.

Engage with the client audience through events, webinars, and research to build community and increase platform stickiness.

Create strategies that drive product adoption and growth, for example video educational assets to develop understanding of key features. Track, report and optimise the effectiveness of your strategies. Consider the audience to choose the best channels for this content.

Be the champion of the overall client experience.

What we are looking for:

Bachelor’s degree or equivalent in Marketing or similar field

3 - 5 year's experience in a similar or related role

Demonstrable experience of running Go to Market activities, writing propositions and aligning with customer segments.

Proven experience working cross functionally to deliver shared objectives.

Working knowledge of broader marketing skills, including video, lifecycle, web, brand.

Strong time management, prioritisation and organisation skills.

Experience optimising activities to ensure that key metrics are delivered.

Proficient use of analytics tools to track performance and form recommendations.

Additional Information

Our Values

We’re Switched On💡

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.

We’re Bold 📣

We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.

We’re One🤝

We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

We’re Impactful 🌟

We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.

Our Benefits

Power your career ⚡️

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Work away 🌎

Get a creative boost working overseas for 4 weeks in a rolling 12-month period.

Access parental leave 👶

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility 🏠

We’re a hybrid workplace. Collaborate at home or in the office - whatever works for you and your team.

Take a floating public holiday🫶🏾

Acknowledge a significant day your way with family and friends.

Be rewarded 🏆

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

Get paid to take a break 🏝️

Celebrate your birthday, take a wellbeing break, volunteer - access paid leave days for what makes you happy.

Inclusion at Mable

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.

People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for!

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Where to find us online

Careers Page -https://bit.ly/3Mz8Ym1

Glassdoor - https://bit.ly/3z0K328

YouTube -https://bit.ly/34L7DlP

Instagram -https://bit.ly/3pgAOXk

Facebook -https://bit.ly/3ic6LhQ

LinkedIn -https://bit.ly/3ie6Q4U

Mable

Marketing Manager (B2C)