IT Engineer

In 2011, Marc Andreessen famously said, “Software is eating the world.” 10+ years later, software hasn’t just nibbled, it has indulged in a lavish ten-course feast at a Michelin star restaurant. From Slack to Zoom to Figma, software is embedded in every company’s DNA. And while most just get to enjoy the benefits, there is one unsung hero behind it all: 🦸‍♀️ IT 🦸‍♀️

While being flooded with never ending IT tickets, they are also making sure Guy Fieri in Sales doesn’t buy yet another tool “promising” a 103% lead conversion rate. And burying themselves in spreadsheets to prepare the SOC2 report for when Gordon Ramsey from the Big 4 comes knocking. And can’t forget about Julia Child, the newest on-call engineer, who needs access to prod DB to investigate an incident. All of these workstreams are among spreadsheets, emails, Slack messages, and Zoom calls. But those days are numbered.

✨ Let there be Lumos ✨

Lumos is building the first AppHQ for companies. In essence, we are creating the meta app, the source-of-truth for companies to manage all their apps.

Why Lumos?

• 🚀 Rocketship Growth: In less than two years, our team has grown from 20 to ~80 brilliant minds across Canada, the United States and South America. Our customer base has more than 10x’d with some pretty incredible names like SiriusXM, GitHub, and Intercom.
• 📈 Backed by Industry Leaders: Andreessen Horowitz (a16z) has backed us since the beginning. We have a team of trusted advisors including Joel De La Garza (partner at a16z and previous Chief Security Officer at Box) and Leland Maschmeyer (the design thinker behind Spotify and Microsoft)
• ⭐ Grow with us: You have the chance to be one of the first 100 people at Lumos. At Lumos, you will build your function from the ground up, get exposure to different aspects of the business developing a diverse skill set, and most importantly, you’ll have the opportunity to pave your own path.

We are rewriting the IT playbook, one that better reflects our software eaten world. 

You will be the first dedicated IT engineer at Lumos. You will have a unique opportunity to see the IT function grow from the ground up at a company that’s rewriting the IT playbook, one that works better in our software-eaten world. You will initially wear many hats as the team expands in the next year. Your work will include front-facing IT support for our fast-growing employee base, backend work to administer our software and hardware, and efforts to codify & improve upon our current IT procedures. You will have the opportunity to collaborate closely with members of our engineering team, security, and more.

Our technology stack includes: Lumos, Okta, Slack, Salesforce, Zoom, Asana, Vanta, JAMF, Google Workspace, among others.

• Troubleshooting all IT-related problems at Lumos via internal helpdesk support, unblocking employees, and ensuring minimal disruption to business operations.
• Administering a wide variety of SaaS apps by leveraging the power of Lumos, including managing vendor relationships, operational excellence, cost, and implementing and enforcing access management to follow least privilege and company policy.
• Understand existing IT-related process in order to codify them, document them, and turning them into standard process, implementing new procedures where none exist, and proactively suggesting and making improvements to the status quo.
• Finding root-cause for issues related to software and hardware and find optimal solutions for the business, which may involve scripting, navigating APIs, or low-code automation.
• Managing inventory for all IT hardware and software, including ordering / procurement of equipment.
• Communicating effectively with the company on IT-related projects.
• Willingness to go beyond what is outlined in this description. You will be our first IT engineer. As Lumos grows and evolves so will your role.

• $120,000 - $155,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! 🤝

Thank you for considering Lumos! 🎉