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itil incident management servicenow ticketing systems service desk📋 Description
- Lead and mentor the 24/7 Service Desk team, driving growth and learning.
- Oversee daily ops: tickets, escalations, workload, prioritization.
- Improve Service Desk processes; drive automation and efficiency.
- Be the tech escalation point; collaborate to deliver unified solutions.
- Report KPIs/SLAs to leadership; align with goals.
🎯 Requirements
- 8+ years IT service ops; 5+ yrs in global 24/7 management.
- Advanced troubleshooting; IT tools and ServiceNow.
- Improve processes; drive efficiency; customer-first solutions.
- Excellent communication across global teams.
- B.S. in IT/CS or related field.
- ITIL Foundations or similar service management cert.
🎁 Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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