Customer Success Manager

🔧 What will I be doing?

- Own the customer relationship post-sales, for our high-volume customer segment, working with stakeholders from CxOs to individual contributors

- Be a strategic advisor to customers, helping them achieve their business outcomes

- Comfortable working with customers through renewal negotiations, upsell qualification & escalation, and account management needs

- Channel feedback directly to the product team to help shape the product roadmap

- Project managing internal, cross-functional customer projects with your WorkRamp teammates

- Become an expert in learning and training methodologies and best practices

- Have the opportunity to experience a fast-paced startup environment

- PST time zones preferred

🙌 What skills do I need?

- 3-5 years of experience in Customer Success and/or Account Management

- Past experience owning full-cycle renewals, identifying upsells, and holding QBRs

- Experience in SaaS, preferably in early to mid-stage startups

- Comfortable working with CxOs and managing a sales process

- Strong coaching skills, technical aptitude, territory management skills, and attention to detail

- Passion for the startup experience

🏆 Perks

-Fully Remote - Work from anywhere in the US

-Flexible Time Off & 13 company-wide holidays

-Equity

-Full healthcare coverage

-100% paid short-term & long-term disability insurance, plus life insurance

-Stipend for remote work setup & DeskPass account

-401K

-Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP)

- Employee Resource Groups

-Access to Well-Being Benefits including: One Medical, Gympass, & Headspace

Compensation

WorkRamp is committed to fair, equitable, and transparent compensation. Final compensation will be determined by a variety of factors such as your relevant work experience, education, certifications, and skills. This role's on-target earnings (OTE) range is $100-140K. Total on-target earnings are made up of 75% base and 25% commission.

Employees at WorkRamp may be eligible for additional compensation, such as a bonus, commission, and stock grants. Employees may also be eligible for a wide range of other benefits, including medical, retirement, financial, wellness, time off, employee perks, and others. The full comp package designated for this role can be discussed with your Recruiter during the interview process.

Not sure if you should apply?

Find yourself checking some of these boxes but doubting whether you should apply? At WorkRamp, we are committed to creating the most talented, diverse workforce, supporting a growth mindset for our team members through all stages of their careers. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply. If you meet some of the requirements and you share our values, we’d love to hear from you! As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.