VP, Safety & Customer Care

📋 Description

• Lead the 350+ person Safety & Customer Care org across ops, product, and tech.
• Drive AI-driven transformation to scale safety and customer care.
• Be Lyft's internal and external voice on safety and customer trust.
• Own strategy, execution, and cross-functional alignment.
• Oversee P&L and cost discipline while investing in transformation.
• Hybrid role with in-office 3 days/week; base in SF or NYC.

🎯 Requirements

• 15+ years in customer ops or safety; 5+ years in senior exec roles.
• Deep Trust & Safety expertise with external spokesperson experience.
• Proven track record leading large organizations through tech-driven transformation.
• Experience with AI/ML in customer service or safety contexts.
• Strong P&L ownership for $50M+ operations.
• Experience managing global, distributed teams; safety-critical ops.

🎁 Benefits

• Medical, dental, and vision insurance options.
• Mental health benefits.
• Family building benefits and 18 weeks parental leave.
• 401(k) plan with company match.
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.