Related skills
data analytics campaign management customer service budget management vip management📋 Description
- Manage VIP relationships with high-value customers in Ontario.
- Drive KPI via promotions, events and budget management.
- Coordinate with VIP Director, Marketing and Commercial teams on plans.
- Ensure compliant and responsible gaming practices.
- Track budgets and report on goals and KPI exposure.
- Build and maintain a book of business with outreach.
🎯 Requirements
- Minimum 2 years in high-end customer service.
- Excellent verbal and written communication skills.
- B2C sales experience preferred.
- Experience with data analytics; identify trends.
- Knowledge of online gaming industry essential.
- Willing to work non-traditional business hours.
🎁 Benefits
- Extended medical, vision, and dental coverage.
- Life insurance and disability insurance.
- Retirement plan with employer contributions.
- 12 holidays and two floating holidays.
- Paid sick time per Canadian law.
- Other employee benefits as eligible.
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