Coordinate VIP relationships for Alberta customers across sportsbook and casino.
Drive KPIs by increasing engagement, satisfaction, and loyalty.
Create, execute promotions, events, and budget plans.
Collaborate with Marketing, Commercial, and VIP teams.
Report monthly/quarterly execution plans and results.
Ensure compliance with responsible gaming protocols.

🎯 Requirements

Minimum 2 years in high-end customer service.
Excellent verbal and written communication.
B2C sales experience preferred.
Data analytics ability to identify trends.
Knowledge of online gaming industry essential.
Willing to work non-traditional hours; travel ~25%.

🎁 Benefits

Extended medical, vision, and dental coverage.
Life and disability insurance.
Retirement program with employer contributions.
Incentive compensation including cash bonuses and stock.
12 holidays and two floating holidays.
Paid sick time per Canadian law.

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