Scaled Account Manager

Vimeo is looking for a Scaled Account Manager to build and maintain relationships with our clients. In this role, you will be responsible for growing existing accounts within the scaled segments of our Vimeo Enterprise and Vimeo Custom product lines. Furthermore, you will identify and land key opportunities within your book of business. We value intelligence and resourcefulness, and are looking for someone who consistently strives to do their best work.

What you'll do:

• Oversee accounts within Vimeo’s Custom and Enterprise product customer base in our SMB segment, with a goal structure oriented toward expanding these existing relationships
• Understand and anticipate clients’ business needs to drive the success of key accounts
• Strengthen client relationships with ongoing communication and new solutions
• Proactively manage customer pipeline to meet monthly and quarterly objectives
• Confidently conveying Vimeo’s value proposition both in-person and via automation
• Assist in collecting client feedback, defining processes, and identifying best practices
• Identify opportunities for upselling and cross-selling additional products/services to meet clients’ evolving needs.

Skills and knowledge you should possess:

• 2+ years of experience in a customer-facing role within the SaaS industry
• Experience retaining and expanding accounts
• Ability to multi-task across multiple projects and internal partners
• Thorough working knowledge of sales tools, including a CRM like Salesforce, HubSpot, or comparable

Bonus points for:

• Online Video Platform (OVP) experience, or knowledge of online video technologies
• Knowledge of live streaming technologies
• Experience carrying a $2MM+ Annual Recurring Revenue (ARR) book of business
• Track record of exceeding quotas

Base Salary Range:

• NYC Metro: $27.41-$37.14/hr

  This role also includes on-target commissions in addition to base salary.

At Vimeo, we strive to hire and nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment, and location.  Base salary is just one component of Vimeo's total rewards philosophy.

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs. 

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.

About Us:

Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.