Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for aCustomer Success Consultant to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Consultant will provide adequate customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt position. Days and hours are generally Monday through Friday, 9:00 AM to 5:00 PM. However, hours are dependent on customer needs and deliverables.

What You'll Do

Support the Project Manager with activities through Start-up

Be the primary point of contact through Maintenance and Closeout of a project

Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects

Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects

Respond to inquiries about projects

Lead various project status and review meetings

Requirements

2+ year degree or equivalent experience

1+ years of experience in a customer support role

1+ years of experience in a regulated industry

1+ years of RTSM/IRT experience

Microsoft Office experience (Excel, Word, PowerPoint)

Nice to Have

Zendesk

Google Docs

Perks & Benefits

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Compensation

Base pay: $70,000 - $135,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Additional Information

#LI-RemoteUS

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at[email protected].

Veeva

Customer Success Consultant - RTSM