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data analytics looker sql tableau apis📋 Description
- Provide email-based customer support to ensure excellent Twilio experiences.
- Assess product/service issues and resolve basic-to-intermediate problems.
- Log customer interactions and tag/categorize issues.
- Learn new processes across areas and keep operations running smoothly.
- Respond to incoming carrier partner notifications.
- Quickly and confidently manage complex issues for customers and internal teams.
🎯 Requirements
- 4-5+ years in operations/customer-facing roles, ideally in eCommerce or telecommunications.
- Basic SQL; understanding of APIs and data analytics.
- Empathetic; enjoy solving customer and carrier problems with data.
- Detail-oriented with strong organizational skills; comfortable with ambiguity.
- Willing to work flexible rotational schedules and collaborate with partners.
🎁 Benefits
- Competitive pay and generous time off.
- Parental and wellness leave, healthcare.
- Retirement savings program.
- Offerings vary by location.
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