IT Product Manager

Join the team as our next IT Product Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

Twilio’s IT Product Managers are best in class partners with our business teams, owning value stream roadmaps that deliver solutions and significant return on investment for the highest priority business needs.  Our PMs know their stakeholders' business and the problems they’re faced with and partner with stakeholders and IT teams to establish and curate prioritized roadmaps with a passion for and focus on value and bottom line impact.  Our PMs are skilled in engaging with individuals at any level of the organization, are a strong voice in every room and are capable of challenging the business and IT teams to focus and deliver on the highest value business problems.  

In this role, you’ll:

• Partners with Enterprise Engagement and BSA/Product Owner teams to elicit and prioritize business problems and use cases with business stakeholders.
• Establishes strategic vision for their valuestream, creating and curating roadmaps that move the business forward and are aligned with organizational priorities.
• Creates and owns roadmap artifacts (strategic themes, personas, epics) and partners closely with BSAs/Product Owners and Architecture to ensure the roadmap is understood and executable.
• Partners with other valuestream product managers to deliver cross-valuestream initiatives.
• Interfaces with business and leadership teams to share and evangelize roadmap.
• Partners with IT Product Management team members to hone the product management practice for IT at Twilio.

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Passion for building strong partnerships across the organization with demonstrated skill in engagement at any level of the organization.
• Strength in balancing multiple stakeholders and their needs with a focus on owning and curating a roadmap for their value stream.
• Demonstrated ability to own a portfolio of tools and partner with internal and vendor teams to deliver on the value stream roadmap.
• Success in delivering product and value in an agile operating environment.
• Experience and application of user centric design principles.
• Experience in business process mapping and process re-engineering.
• Ability to understand and speak to complex solution ecosystems with an ability to simplify and focus discussions where need be.
• Passion for owning and evolving value stream strategic artifacts (vision, priorities, roadmap) with demonstrated excellence in evangelizing, gaining buy-in across an organization and delivering on the strategy.

Desired:

• Experience delivering product and value in a Scaled Agile methodology.
• Prior role(s) in Business Systems Analysis.

This role will be remote and based in Colombia.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].