Partnerships Team Lead

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it for less than half of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. \

We’re growing fast: Our community of 83 million registered users and 206,000 active partners across 17 countries, have together already saved 276 million meals from going to waste - avoiding almost 609,000 tonnes of CO2e!Too Good To Go was named in FastCompany’s March 2022 list of the World's Most Innovative Companies, and was honoured to be included in TIME’s list of the 100 Most Influential Companies of 2022.

We’re looking for an exceptional Partnerships Team Lead to join the Canadian Growth team based in Toronto, ON.

The Team Lead role offers a unique opportunity to grow our Canadian store portfolio. As a player-coach, you'll lead a high-performing partner growth team, focusing on relationship building and retention. You'll use data analysis to enhance partner service, ensuring partners stay happy, supply consistently, and adopt sustainable practices, driving our mission forward.

Skills and Responsibilities:

• Team Leadership:
• Lead by example, successfully carrying an individual quota.
• Motivate, manage, and develop a high-performing team focused on retaining and growing partnerships.
• Cascade messaging appropriately. 
• Active listening skills, thorough 1:1’s, and clean team presentations. 
• Deliver clear expectations and have tough performance and behaviour conversations. 
• Help develop training materials and execute training sessions.

• Coaching and Development:
• Passion for coaching and mentorship. 
• Effectively coach Partner Growth Specialists in their pitch, negotiating & closing techniques. 
• Build and execute development plans and conversations with confidence.
• Curious about performance, KPI’s, and team behaviour to drive actions.
• Lead team meetings- driving conversation, asking probing questions, and shaping/presenting best practices.
• Data Analysis and Planning:

• • Plan, execute, and analyze market data to set team focus.
  • Develop and test activities for store growth and retention.
  • Identify challenges and collaborate with other departments to implement scalable solutions.
  • Use Salesforce and business intelligence tools to track team performance and visualize KPI attainment.

• Partner Management:
• Deeply understand partner needs, experience and pain points to work collaboratively with other functions to provide scalable solutions to our partners
• Ensure quality onboarding and ongoing support for new stores.

We’re looking for:

• Experience:
• 3+ years of customer success, account management, or sales experience.
• Expertise in portfolio management focused on optimization and retention.
• Proven track record as a top performer in a quota-carrying role.
• Proficiency with data analysis and reporting in Google Sheets and Salesforce
• Demonstrated experience coaching a customer success, account management, or sales team:
• Ideally in a high volume, fast paced sales environment
• Coaching individual contributors to performer at their fullest potential
• A Team Player:
• Starts with a collaborative mindset among partners and teammates alike
• Invests in others and approaches with humility
• Someone with a Growth Mindset:
• Actively engages in self reflection
• Open/responsive to coaching
• Moves forward after tough losses/ feedback
• Who is Ambitious:
• Thinks “best in class”
• Believes in the team and the organisation’s potential
• Sets challenging but achievable goals

Our values

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,100+ colleagues across 17 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer 

Benefits

• WORK FLEXIBLY: 
• Enjoy hybrid working from our great offices, at home
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
• 100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision), and meaningful coverage options to suit your needs
• Generous time off policies including 10 paid sick days, 5 paid wellness days, 20 paid vacation days, and 13 paid holidays per annum
• CELEBRATE & SOCIALISE
• Regular social events 
• Coffee, snacks and fully-equipped kitchens.
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups

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