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nestjs node.js react mongodb typescript📋 Description
- Lead and develop a team of 7 Technical Support Engineers
- Own operational performance and optimize support workflows
- Monitor SLA, response times, resolution efficiency, CSAT
- Collaborate with Product, Engineering, and Support Ops to scale
- Drive onboarding, coaching, and professional development
- Partner with Support Operations Manager on quality and satisfaction
🎯 Requirements
- English – C1 or higher; comfortable working with US-based teams
- Russian – fluent; used for internal communication
- 2+ years of experience managing a Technical Support team in a leadership role
- Experience leading teams of 5+ support engineers
- Strong understanding of support operations and service metrics (SLA, response times, CSAT)
- Proven ability to coach and develop support engineers
🎁 Benefits
- 30 days off
- 100% paid telemedicine plan
- Home Office Setup Assistance
- English learning courses
- Remote working
- Co-working
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