Related skills
hardware software ticketing sops kcs📋 Description
- Provide effortless support via tickets or phone for Crumbl locations
- Use ticketing system to document issues and opportunities
- Manage ticket queue daily to ensure updates and resolution
- Diagnose and troubleshoot store hardware and software with available resources
- Escalate complex issues to higher-level support or management
- Contribute to the knowledge base using KCS and create articles
🎯 Requirements
- High school diploma or equivalent required
- General interest in technology
- Excellent verbal and written communication skills
- Self-motivated and able to work autonomously
- Ability to multitask and manage time efficiently
- Experience in customer service or tech support (preferred)
🎁 Benefits
- Medical, dental, and vision benefits
- 15 days PTO/year
- 10 paid holidays
- Paid parental leave
- Personal phone bill reimbursement
- Gym reimbursement
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