Frontline support for Enterprise products or backline for SaaS-hosted solutions.
Resolve complex issues with independent action; identify root cause.
Adhere to SLAs; ensure initial response and timely resolution via phone/web/community.
Diagnose, troubleshoot, and resolve customer issues; escalate as needed.
Build broad product expertise to maximize first-contact resolution.
Log and track cases in Salesforce with detailed documentation.

🎯 Requirements

College degree in technical field or equivalent.
Minimum 2 years in a support role or 4+ years' experience.
IT, networking, database or SaaS/cloud app support experience.
On-premises support experience highly desirable.
Industry certs in Windows, Linux, RDBMS, AWS desirable.
Excellent verbal, written and interpersonal communication; US citizenship may be required.

🎁 Benefits

Salary range: 76,000-84,000 USD per year; bonus programs may apply.
Hybrid work arrangement.

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