Related skills
networking voip sip sms/mms http messaging📋 Description
- Identify and troubleshoot networking, VoIP, HTTP messaging, and 911/Toll-Free issues.
- Respond to customer inquiries via ticketing system, phone, or email.
- Analyze call flows, packet captures, and logs for faults.
- Collaborate with customers, vendors, carriers, and internal teams to resolve issues.
- Test and duplicate customer issues to validate resolutions.
- Escalate issues to relevant teams as needed.
🎯 Requirements
- Bachelor's degree in Computer Science, IT, or related field.
- 1-2 years in technical support or related field.
- Basic proficiency in Networking, VoIP/SIP, and SMS/MMS.
- Excellent communication and interpersonal skills.
- Capable of multitasking in a fast-paced environment.
- Strong problem-solving skills.
🎁 Benefits
- 100% company-paid medical, vision, and dental coverage for you and family.
- Four weeks of PTO for all new hires.
- PTO embargo: time off won’t be interrupted.
- Additional PTO via volunteering and Bandwidth challenges.
- Mahalo moments program grants extra time off for life events.
- 90-minute workout lunches and nutritionist access.
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