Be the primary technical support contact for customers; triage and resolve tickets.
Escalate complex issues to Engineering and Data teams as needed.
Create and refine product rules to address issues and improve workflows.
Monitor product performance using Hex, SQL, and internal dashboards.
Document troubleshooting processes to build institutional knowledge.

🎯 Requirements

2+ years in a technical product customer support role
Excellent written and verbal communication
Triage, prioritize, and solve technical issues independently
Proficiency in SQL, Excel/Sheets, and data analysis
Detail-oriented with a process-driven mindset
Nice to have: Hex, Looker, Tableau BI tools

🎁 Benefits

Competitive compensation and equity
Full medical, dental, and vision benefits for US-based employees
Short-term disability insurance
Unlimited PTO
Early exercise program and extended post-termination exercise period
401K retirement plan

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot