Post-sale onboarding; collaborate with AEs and Solutions Eng to onboard GitBook.
Ongoing cadence, adoption, and planning using revenue, product health, and whitespace.
Identify expansion opportunities through relationships with champions.
Own enterprise renewals and mid-term expansions to drive NRR.
Communicate product asks and manage expectations; keep customers updated.

🎯 Requirements

3+ years in post-sale account management or CS (onboarding, adoption, expansion, renewals).
Proven track record of NRR achievement.
Strong product mindset; quick ramp on a developer-facing product.
Able to translate product usage into commercial conversations.
Founding account manager experience in early stage is highly valuable.

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