Serve as trusted technical advisor and primary contact for Premium Support customers.
Deliver proactive, high-touch support to minimize downtime.
Lead issue management and guide best practices across DigiCert products.
Collaborate with internal teams to ensure optimal customer outcomes.
Maintain SME knowledge of DigiCert PKI and Digital Security products.

🎯 Requirements

Bachelor’s degree in business, IT, or related field preferred.
3+ years in customer support, account management, or client success.
Experience in enterprise environments (Microsoft, AWS, Cisco, Linux, etc.).
Strong REST API and JSON understanding; PKI/Digital Security products.
Excellent communication and relationship-building skills.
Ability to manage multiple accounts and cross-functional teams.
Nice to have industry certifications (Microsoft, AWS).

🎁 Benefits

Generous time off policies
Top shelf benefits
Education, wellness and lifestyle support

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