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Full time
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customer service onboarding mentoring performance management team leadershipπ Description
- Be the direct point-of-contact for team inquiries and issues
- Manage the performance of team members through motivation, feedback, and coaching
- Monitor daily intake workflows to ensure compliance and timely service
- Drive process improvements to optimize intake operations
- Disseminate information and training from leadership to your team
- Interview candidates, train employees, and provide ongoing team development
π― Requirements
- Experience managing/supervising a group or team of employees
- Strong leadership, mentoring and developing staff
- Exceptional communication, critical thinking and organization
- Ability to motivate a team to meet or exceed targets
- Experience with intake processes and systems
- Sound time management and ability to work independently
π Benefits
- Competitive compensation and benefits
- Medical benefits and retirement plans
- Wellness programs
- Learning and development opportunities
- Inclusive, diverse workplace and Equal Opportunity Employer
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