We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is an onsite position at The Sanctum, North EDSA, Quezon City.

The Junior Client Success Manager will be responsible for cultivating strong relationships with B2B clients, ensuring their successful onboarding, product adoption, and continued growth. The client base primarily comprises higher education institutions, but this position also has the opportunity to work with nonprofit organizations, government agencies, and corporate clients.

If you're someone who thrives on ensuring customer satisfaction, takes pride in becoming a product expert, excels at building meaningful client relationships, and has experience handling escalated chat support tickets and emails from support, this role might be an ideal fit for you.

What does a day in the life of a Junior Customer Success Manager look like?

Onboarding and Training: Assist new customers in effectively onboarding and provide training to their staff on how to use client tools.

Customer Journey: Ensure that clients achieve their objectives by guiding them through the customer journey process.

Data-Driven Insights: Provide valuable insights to customers by pulling reports, analyzing data, and helping them understand the significance and impact of this data on their objectives.

Customer Advocacy: Develop and nurture customers into advocates who are enthusiastic about our products.

Educational Webinars and Outreach: Conduct educational webinars and outreach activities to engage and educate clients.

Handling Escalated Support Tickets and Emails: Address and resolve escalated chat support tickets and emails from our support team, ensuring prompt and effective solutions to customer issues.

Annual Reviews and Renewals: Conduct annual reviews and manage account renewals.

What are the required qualifications of a Junior Customer Success Manager?

Must have a high school diploma or equivalent, college degree preferred

At least 6 months previous experience as a Customer Success Manager or equivalent role

Proficient in Google or MS applications

Excellent communication skills, both verbal and written

Must be willing to work onsite at The Sanctum, North EDSA, Quezon City.

Additional Information

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

●Retirement Savings Program with Company Matching

●Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience

infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Supportninja

Junior Customer Success Manager