We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is a Hybrid position at The Foundy, BGC, Taguig

Responsible for driving the global provisioning of customer’s licenses both for production and sandbox org. They provide auxiliary support to Renewal Manager by performing the administrative due diligence to provision licenses upon renewal, churn, suspension, etc.

What does a day in the life as a Customer Service Representative look like?

Perform simple to moderate complex configuration of Salesforce records to ensure customers have access to licenses according to their subscription

Update account settings on platforms aside from Salesforce to supplement standard provisioning processes

Work closely with Sales & Customer Success teams to answer questions and help with subscription management issues

Apply critical thinking skills to identify internal errors, and troubleshoot customer licensing issues.

Monitor the Onboarding email inbox and respond with appropriate level of escalation and urgency to the team

Manage Provisioning Case and Support Request Queues

Submit tickets to relevant teams for resolution of out of scope issues

Maintain accurate account information to assist in reporting and process management

What are the required qualifications for a Customer Service Representative?

At least 1 year of experience in a provisioning role or CSR role in IT or SaaS industry

Preferably earned a Bachelor’s degree or meet the minimum educational background (Earned Short-Course/Degree or Vocational Degree)

Above average communication skills (written and oral)

MS Excel (basic formulas, pivot vlook up)

Familiarity with web-based systems

Must be willing to work on a hybrid setup at BGC, Taguig

Additional Information

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience

infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Supportninja

Customer Service Representative (SaaS)