Support Engineer-Brazil

📋 Description

• Be the first point of contact for customers via email, chat, or phone.
• Own, prioritize, and troubleshoot complex technical issues; provide solutions.
• Be a key source of knowledge on Sardine risk, APIs, and web-stack best practices.
• Create tools and documentation to help the team and clients become self-sufficient.
• Provide high‑quality technical support across channels; troubleshoot and resolve issues.
• Collaborate with customers to understand needs and deliver tailored solutions.

🎯 Requirements

• 5+ years in a technical support, support engineering, solutions engineering, or software engineering role.
• Strong understanding of web technologies, APIs, and cloud infrastructure.
• Proficiency with SQL (joins, queries across multiple tables).
• Understanding of REST API and use of tools like Postman.
• Ability to work independently and communicate clearly in high‑pressure situations.
• Experience supporting B2B SaaS products and/or fintech or compliance environments.

🎁 Benefits

• Work from anywhere: remote-first culture.
• Generous cash and equity compensation; early exercise options.
• Health, dental, and vision coverage for employees and dependents (US/Canada).
• 401k/RRSP matching (4%) for US/Canada.
• MacBook Pro delivered to your door plus home office stipend.
• Monthly meal stipend and social meet-up support; annual wellness and learning stipends.