Related skills
windows networking sql voip telephony📋 Description
- Field end-user problems to resolve app issues per SLA.
- Investigate and resolve issues using product knowledge and troubleshooting skills.
- Record and document the problem-solving process to final resolution.
- Evaluate resolutions and trends to prevent repeats.
- Prioritize and manage updates/upgrades per release policy.
- Perform hands-on fixes: install/upgrade, DB exports, configure.
🎯 Requirements
- Must have a minimum of 2+ years of proven experience in related field.
- Experience with NICE/Verint or other recording platforms – advantage.
- Experience with voice and data networks for troubleshooting.
- Microsoft Windows, Networking, SQL, Security, and VoIP technology.
- Telephony experience and CTI/TDM/VoIP certifications – advantage.
- CTI experience with PBX/Switch/ACD vendors – advantage.
🎁 Benefits
- Global growth-focused company with internal career paths.
- NiCE-FLEX hybrid model: 2 days office, 3 days remote.
- Equal opportunity employer with commitment to diversity.
- Training and knowledge transfer opportunities.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!