Related skills
coaching performance metrics dashboards pharmacy operations management📋 Description
- Own end-to-end prior authorization journey to meet SLAs
- Monitor queue volumes and reallocate work to maintain productivity
- Perform quality checks and ensure process compliance
- Address workflow issues and escalate when needed
- Step into production during high-volume periods
- Foster a positive, collaborative team culture
🎯 Requirements
- 5+ years of management/supervisory experience in a fast-paced, metrics-driven environment
- Experience coaching employees and partnering with HR on employee relations
- Detail-oriented with ability to manage multiple priorities
- Technical aptitude and ability to learn new software
- Comfortable managing daily production targets, SLAs, and quality
- High school diploma or equivalent
🎁 Benefits
- Collaborative, fast-paced team
- Leadership and development opportunities
- Onsite role in Pittsburgh with standard hours
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