Strategic Partner Lead, Customer Success

📋 Description

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• Own the Partner Relationship; primary commercial owner for key accounts.
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• Drive cross-functional alignment across Commercial, Product, Ops, TPM.
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• Lead strategic collaborations; establish QBRs and executive briefings.
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• Define success and track KPIs across teams.
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• Support market expansion; coordinate rollout to new launch markets.
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• Create data-driven feedback loops; translate partner insights into actionable engineering requests.
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🎯 Requirements

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• Bachelor's degree in Business, Engineering, or equivalent.
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• 7+ years in a similar role; mobility/AV/ride-hail experience.
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• Cross-functional leadership across product and operations.
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• Executive presence; lead executive presentations and QBRs.
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• Strategic and operational balance; long-term vision with daily execution.
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• Analytical and influential; use data to shape decisions.
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• MBA or advanced business degree (bonus).
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• Launch experience coordinating a product launch (bonus).
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🎁 Benefits

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• Medical, dental, vision coverage.
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• 401k with company match; Health Savings Account (HSA).
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• Life and pet insurance.
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• Inclusive, diverse workplace culture.
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• Career growth opportunities and meaningful impact.
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