Related skills
account management salesforce jira voip zendesk📋 Description
- Build strong relationships with strategic customers as trusted advisor.
- Serve as primary contact; manage all aspects of the relationship.
- Collaborate with Product and Operations to address challenges.
- Use technical knowledge to share best practices and cut downtime.
- Lead root-cause analysis with cross-functional teams to prevent issues.
- Relay customer feedback to leadership for product improvements.
🎯 Requirements
- 4-year college degree required.
- 3+ years in customer-facing account or program mgmt with strategic customers.
- Familiarity with revenue-generating customers and leadership discussions.
- Knowledge of Program Management, VoIP, VoIP routing, LNP, and account mgmt.
- Experience managing complex relationships with large accounts; API basics.
- Experience with Jira, Salesforce, Excel, PowerPoint, Zendesk, and Google Suite.
🎁 Benefits
- 100% company-paid medical, vision, dental for you and family.
- Four weeks of PTO for all new hires.
- PTO Embargo: time off won’t be interrupted by work.
- Additional PTO via volunteering and Bandwidth challenges.
- Mahalo moments: extra time off for major life events.
- 90-minute Workout Lunches and nutritionist sessions.
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