Related skills
payments fintech salesforce crypto banking📋 Description
- Define and scale the Banking Success Playbook: onboarding standards, KPIs
- Develop a repeatable banking POV across payments rails, treasury, risk
- Own post-sale success for strategic banking customers, including POCs
- Build outcome-based plans tied to customer KPIs (uptime, time-to-value)
- Proactively identify adoption opportunities and architecture alignment
- Own portfolio health, renewal readiness, and churn mitigation
🎯 Requirements
- 8–15+ years in Customer Success or Enterprise leadership (SaaS/fintech/banking/crypto)
- Fluency in banking/payments infra, compliance, digital wallets, APIs, and blockchain
- Proven ability to manage and grow complex enterprise accounts
- Executive presence with strong commercial judgment and cross-functional leadership
- Ability to translate customer architecture and goals into outcomes
- Experience with CRM and CS platforms (Salesforce, Gainsight) and adoption analytics
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