Sr. Technical Support Engineer I (Enterprise Business Critical Support)
Added
2 days ago
Location
Type
Full time
Salary
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Related skills
datadog linux sql rdbms python📋 Description
- Provide business-critical support to premium accounts
- Interact with leadership across Smarsh and clients
- Resolve complex issues with root-cause analysis
- Ensure SLAs for initial response and resolution
- Lead escalations and 3rd-party coordination
- Log cases in Salesforce with thorough documentation
🎯 Requirements
- Passion for helping customers succeed
- Excellent verbal, written and interpersonal communication skills
- Expert-level diagnosis and problem-solving abilities
- Proficient with CRM systems, Microsoft apps, JIRA/Confluence
- 7+ years in a support delivery role; advanced IT/networking/SaaS exp
- SQL, RDBMS exposure; Linux; Elasticsearch; scripting (Python/Bash/Java)
🎁 Benefits
- Global organization with diverse workforce
- Collaborate across product, SRE and engineering teams
- Work with AI/ML tech to help customers at scale
- Recognized as Best Places to Work by industry awards
- Strong learning and mentorship culture
- Inclusive culture valuing authenticity
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