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crm fintech excel telesales customer journey📋 Description
- Drive activation and conversion across onboarding and engagement funnels.
- Identify and resolve customer journey bottlenecks to improve metrics.
- Lead and mentor calling team to boost lead conversion and activation.
- Monitor daily performance metrics; share MIS reports with stakeholders.
- Design and optimize calling processes and customer pitches.
- Collaborate with product, ops, risk & business teams to remove bottlenecks.
🎯 Requirements
- Minimum 5 years of Sales experience; stock broking industry preferred.
- Strong communication and convincing skills.
- Customer-centric with problem-solving mindset.
- Experience with high-volume lead follow-ups.
- Familiarity with CRM tools and Excel.
- Education: Any Graduate.
🎁 Benefits
- Opportunity to shape India's digital lending and payments story.
- Competitive compensation reflecting your contribution.
- Work with 500M+ users and 35M+ merchants.
- Growth-focused, collaborative culture.
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