Sr. Manager, Customer Marketing

📋 Description

• Define and own the end-to-end customer community strategy.
• Build structured feedback loops to influence product, marketing, and GTM decisions.
• Own community programming, content strategy, and engagement calendar across virtual and in-person experiences.
• Manage day-to-day community ops, platforms, events, and moderation.
• Grow a diverse, high-value community across industries, segments, and regions.
• Activate customer champions to drive advocacy and brand credibility.

🎯 Requirements

• 8+ yrs in customer marketing/advocacy in B2B SaaS; 2+ yrs in leadership.
• Proven success launching and scaling customer communities or advisory programs.
• Strong relationship-building with senior execs and day-to-day users.
• Strategic thinker; translates business needs into engagement strategies.
• Excellent communication and facilitation; experienced in events.
• Bachelor’s degree or equivalent experience.

🎁 Benefits

• Competitive salary: $152k-$175k per year plus annual bonus.
• Company equity.
• Health, dental, and vision coverage for you and dependents.
• Generous PTO and sick leave.
• 401(k) with generous company match.
• Disability, life insurance and ancillary benefits.