Serve as the primary post-implementation contact for customers.
Manage renewal pipeline and monitor customer health to remove adoption barriers.
Collaborate with Sales to onboard, orient, and launch engagements.
Build trusted relationships to identify up-sell/cross-sell opportunities.
Coordinate meetings with cross-functional teams and follow up on actions.
Track product utilization and provide feedback for continuous improvement.

🎯 Requirements

Bachelor's in CS, engineering, or related field.
Knowledge of IAM and cybersecurity/compliance valuable.
Familiar with cloud/hybrid/on-prem IT architectures.
Translate business needs into technical solutions.
8+ years in customer-facing roles (CSM/PS for SaaS).
Available to work North America Pacific hours via Zoom.

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