Related skills
account management data analysis relationship management salesforce cross-functional collaboration📋 Description
- Develop partner relationships and growth strategy to hit annual targets.
- Improve client happiness and retention across franchise clients.
- Collaborate with cross-functional teams across InStride.
- Identify expansion opportunities and drive account growth.
- Build trust and long-term partnerships with franchise operators.
- Report to the Director, Client Success and track metrics.
🎯 Requirements
- 2+ years of experience in client success or related role.
- Customer-first mindset; focus on nurturing relationships.
- Excellent independent judgment and decision making.
- Creative problem-solver with ability to improve processes.
- Strong verbal and written communication skills.
- Willing to travel up to 10% as needed.
🎁 Benefits
- Step Forward program offers 2,800+ online courses.
- 401(k) plan with company match.
- Flexible vacation policy.
- Paid family leave.
- Best-in-class health care benefits.
- And more benefits available.
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