Sr. Client Success Manager

📋 Description

• Serve as the primary contact for clients within the assigned territory.
• Own day-to-day client relationships and onboarding for Cleerly solutions.
• Drive adoption, address concerns, and promote long-term client satisfaction.
• Collaborate with Implementation, Sales, and Product teams as needed.
• Monitor client health using data-driven metrics and insights.
• Champion client needs to ensure successful renewals and growth.

🎯 Requirements

• Bachelor's degree; healthcare, life sciences, or business preferred
• 7+ years in client success/account management, preferably in healthcare or SaaS
• Familiarity with CRM platforms (Salesforce) and dashboards (Tableau or Looker)
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with ability to manage multiple accounts with minimal supervision
• Willingness to travel within the territory up to 40%

🎁 Benefits

• Mostly remote; offices in Denver, NY, Dallas, Lisbon; some on-site
• Travel for team meetings and cross-functional projects (monthly/quarterly; up to 90%)
• Equal opportunity employer; inclusive culture
• Values-driven culture: Humility, Excellence, Accountability, Remarkable, Teamwork