Customer Success Advocate - DevOps

Sonatype is the software supply chain management company. We're on a mission to change how the world innovates by making software development easier. From running the world's largest repository of Java open-source components (Maven Central) to inventing componentized software development and then software supply chain management to creating the only solution that stops malicious open-source malware in its tracks, we're constantly leading the industry while helping thousands of customers manage open source every day.

Already used by 15 million developers, we have lofty goals for our technology to be in the hands of every engineering team. And we need you to do that. Join us!

Learn more at www.sonatype.com.

If you are ready to launch your career in the dynamic and growing field of Customer Success and develop in-depth knowledge of modern software development in today's DevSecOps tooling, then you should keep reading! We are adding more Customer Success Advocates (CSA) to ensure our customers continuously see value across the Sonatype Nexus Platform.

Why this role matters

Our users are software developers, security officers, and DevOps managers. We offer them subscriptions to valuable software that works. As long as our customers value their investment, they will continue to renew and expand their deployments.

Fortunately, our customers trust Sonatype and value their investments. This is validated by our 90%+ renewal rate—one of the highest renewal rates in the software subscription business. But we choose not to rest on our laurels. If our customers are not optimized, adequately deployed, or have compromised rollouts due to their lack of time, technical know-how/resources, or understanding of best practices, it will inhibit our mutual ability to achieve success. That is why the CSA role is so meaningful.

What our CSA do

What We are Looking For

Things That We Are Proud Of

Additional Information

At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

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