Deliver outcomes for top enterprise accounts worldwide.
End-to-end lifecycle management: adoption, growth, health, governance, retention.
Partner with Account Executives to develop strategic account plans.
Serve as trusted consultant to translate objectives into Smarsh champions.
Lead governance and executive business reviews with customers.
Collaborate with Enterprise CS team to meet targets.

🎯 Requirements

10+ years in a customer-facing B2B/SaaS role.
BA/BS in business/technology or equivalent; 5+ years in CS.
Understanding of Banks, Broker-Dealers, Hedge Funds, FinTech.
Strong oral and written communication skills.
Experience with Salesforce, Gainsight, Jira.
Strong organization; matrix leadership; problem solving.

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