Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Smarsh is seeking a visionary Senior Technical Product Manager to lead the development of next-generation observability products built on our Fabric platform. You will define and execute the strategy for building comprehensive observability solutions that enable customers to achieve full-stack visibility, proactive incident management, and data-driven operational excellence. This role requires deep expertise in modern observability platforms, platform engineering, and the ability to transform complex telemetry data into actionable product experiences.
What You'll Do Build Observability ProductsDesign and ship observability products that leverage telemetry data (metrics, logs, traces, events) to deliver actionable insights and automated workflowsDefine product strategy for observability-as-a-service offerings, including SLO/SLI management, anomaly detection, and intelligent alertingCreate differentiated product experiences around observability data, including custom dashboards, correlation engines, and root cause analysis toolsDrive the product roadmap for observability platform capabilities that enable both internal teams and external customersPlatform Product LeadershipOwn the end-to-end product lifecycle for observability platform features, from discovery through launch and iterationBuild products that abstract complexity and democratize observability across technical and non-technical usersDefine APIs, integrations, and extensibility models that allow customers to build on top of your observability platformEstablish product metrics and KPIs that measure adoption, value delivery, and platform healthModern Observability StrategyChampion modern observability practices including Open Telemetry adoption, distributed tracing, and unified telemetry pipelinesDrive strategy for observability data management, including cardinality optimization, data retention policies, and cost efficiencyDefine product vision for AI/ML-powered observability features such as predictive analytics, intelligent noise reduction, and automated remediationStay ahead of industry trends in observability, including eBPF, continuous profiling, and real-time analyticsCustomer-Centric Product DevelopmentPartner deeply with customers to understand their observability maturity, pain points, and desired outcomesTranslate complex operational challenges into elegant product solutionsConduct user research, beta programs, and feedback loops to validate product hypothesesBuild customer advisory boards and champion programs to co-create observability solutionsCross-Functional LeadershipCollaborate with engineering teams to balance technical feasibility with product visionWork with platform engineers to ensure observability is built into the fabric from day one (shift-left observability)Partner with sales and customer success to position observability products and drive adoptionInfluence architecture decisions to ensure telemetry-first design principles What You Bring Observability Platform ExpertiseDeep hands-on experience with modern observability platforms (Datadog, New Relic, Dynatrace, Grafana Cloud, Honeycomb, or similar)Strong understanding of Open Telemetry, telemetry data models, and observability pipelinesExperience with distributed tracing, metrics aggregation, log analytics, and event correlationKnowledge of observability data stores (Prometheus, Loki, Tempo, ClickHouse, Elasticsearch)Product Management Excellence5+ years building and shipping technical products, preferably in observability, monitoring, or platform domainsProven track record of taking products from 0→1 or scaling existing products to new marketsExperience defining product strategy, writing PRDs, and managing complex roadmapsStrong analytical skills with ability to leverage data to drive product decisions and measure successTechnical DepthUnderstanding of cloud-native architectures, microservices, containers (Kubernetes/Docker), and service mesh technologiesFamiliarity with infrastructure as code, GitOps, and platform engineering principlesKnowledge of SRE practices, SLO/SLI frameworks, and incident management workflowsExperience with data pipelines, streaming architectures (Kafka, Kinesis), and real-time analyticsCommunication & LeadershipExceptional ability to communicate technical concepts to diverse audiences (executives, engineers, customers)Experience influencing without authority and building consensus across organizationsStrong storytelling skills to articulate product vision and drive adoptionAbility to mentor junior PMs and elevate product thinking across teamsPreferred QualificationsBachelor’s degree in computer science, Engineering, or related field (or equivalent experience)Experience working at an observability vendor or building observability productsBackground in SRE, DevOps, or platform engineering rolesFamiliarity with AI/ML applications in observability (AIOps, anomaly detection)Experience with multi-cloud environments (AWS, Azure, GCP) and hybrid architecturesUnderstanding of compliance, security, and data governance in observability contextsActive participation in observability communities (Open Telemetry, CNCF, etc.) Additional Information About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
