Related skills
crm stakeholder management process documentation workflow design sops📋 Description
- Translate approved process into SOPs and procedures.
- Maintain and optimize CRM and ticketing workflows.
- Support contact center governance and service standardization.
- Coordinate with IT, Operations, Risk, and Audit on CX execution.
- Identify process gaps and recommend operational improvements.
- Support frontline and back-office teams with clear documentation and playbooks.
🎯 Requirements
- 2+ years in CX ops, service design, or business operations.
- Strong process documentation and workflow design.
- Strong organizational and project management skills.
- Experience with CRM systems (Zoho preferred).
- Strong stakeholder management and communication.
- Ability to bridge policy, process, and execution.
🎁 Benefits
- Inclusive culture with remote, in-office, and hybrid options.
- Competitive compensation, including possible shares.
- Regular training and annual learning stipend.
- Join a team of 30+ nationalities across 7 countries.
- Autonomy, mentoring, and challenging goals.
- Significant responsibility and trust.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!