Service Desk Technician

📋 Description

• Troubleshoot and maintain software and hardware.
• Improve, streamline, and document IT processes with the IT team.
• Provide system access using role-based permissions.
• Work with cross-functional teams such as InfoSec and DevOps.
• Daily troubleshooting in the ticket queue.
• Root cause analysis on reported issues.

🎯 Requirements

• 2 years of IT Support Technician or related experience.
• SSO user management incl. password/MFA resets, group mgmt, logs.
• General understanding of information security best practices.
• MDM knowledge for troubleshooting to root cause.
• Confidentiality maintained due to sensitive information.
• Hands-on Jira, Slack, Google Workspace, and Zoom management.

🎁 Benefits

• Stock grant opportunities dependent on role, status and location.
• Additional perks and benefits based on employment status and country.
• Remote work flexibility, including optional WeWork access.
• Accommodations available on request during recruitment.