Senior Quality Assurance Analyst, Operations Support

📋 Description

• Senior QA Analyst duties; partner with QA leadership to improve quality and patient experience.
• Use data, trend analysis, and root cause investigation to drive improvements.
• May execute Junior QA duties when required (as described in posting).
• Core responsibilities include daily QA across all lines of business and audits.

🎯 Requirements

• 4+ years QA experience in a contact center or similar operational environment.
• Healthcare, insurance, or pharmacy experience preferred.
• Expertise in root cause analysis, trend identification.
• Strong analytical skills using QA data, dashboards, and reporting tools.
• Ability to influence stakeholders with clear communication and insights.
• Highly organized, detailed, and able to manage ambiguity in a fast-paced setting.

🎁 Benefits

• Impact millions of patients and healthcare outcomes.
• Collaborative cross-functional team and fast-paced environment.
• Inclusive, equal-opportunity employer with growth opportunities.